Honest, personable and knowledgable technicians. They did not price gouge me. 6 year old system failed. Evidence of the damage on the unit pointed to the certified installing company (NOT Compass) missed steps in the installation that led to the damage and ultimate failing of the parts on the package unit. Would have eventually caught fire had it k... Read More
Honest, personable and knowledgable technicians. They did not price gouge me. 6 year old system failed. Evidence of the damage on the unit pointed to the certified installing company (NOT Compass) missed steps in the installation that led to the damage and ultimate failing of the parts on the package unit. Would have eventually caught fire had it kept running. Compass techs did not bad mouth the other company. They were straight up with me and offered down to earth explanations and advice. Entire guts of the heating portion of the unit was replaced under warranty (not labor). Overall labor cost was about $850. Will recommend them to everyone I know. Read Less